The £20k+ finance system mistake and what to do before implementation
Your finance director mentions the system needs upgrading. The software provider sends a quote. Six months and £20k+ later, the system is live, but reports still take three days to compile, half the team refuses to use it, and you’re paying for features nobody understands. This scenario is more common than you think. The problem isn’t the software; it’s skipping the discovery phase. Learn what questions to ask before implementation and how proper discovery workshops prevent costly mistakes.